Smart Internet Connection

Effective date: 20 August 2025

1. Scope

We provide broadband internet, Wi‑Fi, leased lines, and customer support services. This Policy applies to our website, customer portals, mobile applications (if any), field installations, and network operations.

2. Data We Collect

2.1 Account & Identity

• Name, government/KYC ID details, installation & billing addresses.
• Contact details (email, phone), plan details, account identifiers, referral information.

2.2 Network & Technical

• IP addresses, device identifiers (e.g., router MAC), session timestamps, connection quality metrics (speed, latency, packet loss), diagnostics and error logs.
• High‑level usage metadata (e.g., data volume, session duration). We do not inspect the content of your communications except as required by law or to secure our network.

2.3 Payments & Support

• Payment method (masked), transaction IDs, invoices, and tax records.
• Support tickets, call recordings (where notified), field service notes.

2.4 Website/App Analytics

• Cookies and similar technologies for essential functionality, analytics, and fraud prevention. See Cookies & Analytics.

3. How We Use Data

• Provisioning, activation, and maintenance of your broadband connection.
• Customer support, troubleshooting, and service notifications.
• Billing, payments, refunds, collections, and account management.
• Monitoring and improving network performance, reliability, and security.
• Detecting, investigating, and preventing fraud, abuse, spam, and security incidents.
• Complying with applicable laws, regulations, and lawful requests.
• With your consent where required, sending plan updates, offers, or surveys.

4. Legal Bases

Depending on your jurisdiction, we process personal data on one or more of the following grounds: consent; performance of a contract; compliance with legal obligations; and legitimate interests (e.g., securing and improving our network and services) balanced against your rights.

5. Data Retention

We retain personal data only as long as necessary for the purposes above or as required by law. Illustrative periods include:

Category	Typical Period	Purpose
Account & Billing	7–10 years (per tax/audit rules)	Accounting, compliance
Support Records	12–24 months	Customer service, disputes
Network Metadata	As required by telecom laws	Security, troubleshooting, legal
Cookies/Analytics	See Cookie controls	Functionality, analytics

6. Sharing & Disclosures

We may share data with: (a) service providers under contract (billing, support, infrastructure); (b) regulators and law enforcement pursuant to lawful requests; (c) business transferees in case of merger/acquisition with safeguards; and (d) others with your consent or at your direction. We do not sell your personal data.

7. Cookies & Analytics

We use essential cookies for site operation and, where permitted, analytics cookies to understand usage and improve performance. You can manage non‑essential cookies via our cookie banner or your browser settings.

8. Security

• Encryption in transit, access controls, monitoring, and layered defenses.
• Vendor due diligence and contractual protections for processors.
• Incident response procedures; if legally required, we will notify you and/or authorities of qualifying breaches.

9. Your Rights

Subject to applicable law, you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to withdraw consent where processing is based on consent.

How to make a request

Email: privacy@smartinternetconnection.com
Phone: +91‑XXXXXXXXXX
Portal: smartinternetconnection.com

We may need to verify your identity and account ownership before acting on a request.

10. Network Management & Compliance

• We may manage bandwidth, block harmful traffic, and mitigate DDoS to protect users and ensure quality of service.
• We may be required to retain and disclose certain network metadata to comply with telecom regulations and lawful interception requirements.
• We do not inspect content except as necessary to provide services, secure the network, or comply with law.

11. Children’s Data

Our services are intended for adults or for use under guardian supervision. If you believe a minor provided personal data without appropriate consent, please contact us so we can take appropriate action.

12. International Transfers

If personal data is transferred outside your country, we implement appropriate safeguards consistent with applicable law (e.g., contractual protections).

13. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via our website, customer portal, or email. The effective date above reflects the latest version.

14. Contact & Grievance

Controller/Operator: Smart Internet Connection

Registered Address: [Add address]

Privacy Contact: smartinternetconnection25@gmail.com • +91 9703521855

Grievance Officer (India, where applicable): [Name], smartinternetconnection25@gmail.com, +91 9703521855

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This page is a legal template and should be reviewed by counsel for your specific services and jurisdictions (e.g., India DPDP Act 2023 rules, local telecom license conditions, and any applicable GDPR/CPRA duties).